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Frequently asked regipay questions and answers 

As Recipient As Sender

Where do I find help? 

We have created an extra help document for the recipients of regipay payslips. You can download it here (PDF format): DOWNLOAD 

What to do if an employee did not receive the invitation? 

If the entry is still visible in your group administration, please send an email to support (at) regify.com and ask for deletion of the user. As soon as we have confirmed the deletion, you can re-invite the employee (for example, by uploading the Excel file again or by clicking on "Invite new user" in your group administration dialog). 

If the entry is no longer visible (for example, if the invitation has already expired), you can re-invite directly. 

I can't invite the employee (he already has an account), but he doesn't show up in my group management? 

It may be the employee has ignored your invitation (or not seen it) and then just registered himself somewhere else with another regify provider. Theoretically, this is okay, because he can open the payslip with this account. Of course, this is not very nice. Please send an email to support (at) regify.com and ask for verification of the user. If it is on your regify provider, we can move it directly into your group. If it is completely elsewhere, we can tell you how to delete the account and then you can invite the employee again. 

How can I change the text inside of the payslip email? 

For this, please open the regipay desktop configuration. There, in the "Messages" tab, you can change the text. 

The employee does not receive the payslip e-mail. 

There are several possible causes: 

A) He has the message in the SPAM/JUNK folder. It is important to mark the message as "no junk", so that the system learns to handle regipay. 

B) You have entered the wrong e-mail address in your payroll accounting program (typed?). Check if that's really correct. 

How can I send other types of documents, such as income-tax statements? 

Usually you have a setting that also reads the date (REGEX) from the Payslip and uses it in the e-mail template. Also the message body is written for Payslips. To be able to send other types of documents as well, the regipay Desktop offers profiles (read the manual under "Help" -> "Open manual"). 

  1. Go to "Program" -> "Profile Manager..." and duplicate the profile.
    1. For example, the name of the profile copy could be "income tax statement".
    2. Enter a suitable description.
    3. Save the new profile.
  2. Open the new profile and go to the normal configuration.
  3. Under "Messages", adjust the message template and subject in such a way that it matches the desired message type (for example, for income tax statements).
    1. If necessary, remove references to REGEXn, which usually contain the date or other extracted values.
  4. Under "Documents", uncheck "Required" behind the REGEX for the date. You can leave the values as they are.

In future, you can use this profile to send the income-tax statements, and with the original profile you can send payslips. This saves you a lot of time the next time you want to send your income tax statements. Of course, you can also use some REGEX to search for values (for example, the year from the income tax statement) and then use these specifications in the message text.