Help to regipay
For recipients of regipay payslips there is an extra help document as a PDF download:
regipay User's Guide (PDF document)
With regipay, the payslip will be sent to you directly by e-mail by the employer or his tax consultant. To protect it against being read, it is encrypted and you need a regify account to open it. Usually, the employer invites you to get a regify account via e-mail and you only have to click a link to get the necessary password. Your e-mail address and your password are the access data you need.
No invitation? -> Contact your employer! Clarify the e-mail address to be used.
Then look into your e-mail inbox. The payslip comes by e-mail and is an attachment with the ending .rgf. The e-mail also contains a link to a page where you can either download the appropriate software or even open it directly online. We recommend downloading the software. After installation you can simply open the received file (.rgf) and the software will open it directly from now on (double click). But the first time you have to enter your e-mail address and the password mentioned above.
No payslip? -> Contact your employer! He usually sends the message and can send again.
The mailing is done by your employer or a corresponding service provider (for example, the tax advisor). Therefore, you must contact your employer if you want to know the date of the mailing.
If the message should be there, you should check your spam filter and clarify the email address used with your employer. It is not uncommon that minor typing errors or a full inbox were the problem.
Please log in to your regify portal with your existing regify account and go to "SETTINGS" ➔ "My e-mail addresses" and add the new address. You will then receive a confirmation email. Click the link in it to activate the new address.
Now please contact your employer and inform them that the payslips should be sent to the new e-mail address in the future.
If you have not succeeded with the above solutions, you may want to contact the sender of the regify message or regibox invitation.
Mainly with regipay Payrolls, your employer's Human Resources department will usually help.
For products like regimail, regibox and regichat, the support of your regify provider usually helps. You will find the contact information in the footer area of the portal page.
In addition, you can take advantage of paid regify vendor support. Further information can be found here.